WATERAX is a tight-knit team, a range of professionals who share the goal
of providing wildland firefighters with the tools they need to succeed.

Customer Service Representative

Type of position: Salaried, full time Salary: To be discussed, based on experience Competitive benefits


Trusted by wildland firefighters around the world, WATERAX sets the industry standard by developing innovative portable fire pumps and water-handling equipment designed to withstand demanding applications and rugged environments. With a time-tested legacy of reliability, WATERAX carries on its mission to place powerful, precision-engineered pumps into the hands of the men and women who need to move water to protect our lives and communities from the ravages of wildfires.

Job Description

We have an immediate opening for a Customer Service Representative (CSR), International Sales, reporting directly to the Director of Sales & Marketing, Gabriella Gerbasi, based out of our head office located in Montreal, Quebec. The CSR will be responsible to process all international sales administrative activities.

Roles & Responsibilities

  • Provide superior customer service in a professional, timely and accurate manner
  • Maintain a good level of knowledge about the Company’s products and services and ensures customers are provided with accurate information
  • Receives, processes and verifies the accuracy of orders from customers utilizing the Company’s CRM / ERP system and customer purchase orders
  • Ability to initiate corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.
  • Initiates required action for response to customer requests for order changes, including the maintenance of orders and customer information (data files) which must be communicated to the appropriate personnel/departments.
  • Ensures and provides quality service to both internal and external customers
  • Receives inquiries from and/or contacts the Company’s branch offices to resolve a variety of customer order related issues
  • Provides back-up support to other group members in the performance of job duties as required.
  • Performs other related duties as assigned by management.
  • Adhere to all WATERAX policies and procedures pursuant to sales administration processes and guidelines.
  • Adhere to all WATERAX guidelines and policies in matters of ethics and code of conduct.

Education & Experience

  • College/Cegep Degree or equivalent, Business Administration preferred.
  • Microsoft Office Suite Proficiency.
  • Knowledge and understanding of Spanish is an asset.
  • Knowledge and understanding of a Manufacturing environment is an asset.
  • Technical knowledge of engine powered equipment is an asset.
  • Prior experience in a Customer Service role is an asset.

Skills & Competencies

  • Excellent and effective oral and written communication abilities in English / French. Spanish is an asset.
  • Highly professional and positive attitude and ability to deliver customer-focused service
  • Strong listening skills and patience to work with customers and understand their needs
  • Energetic and able to adapt to a fast-paced environment where priorities change quickly; multi-tasking is a must
  • Exceptional organizational skills, detailed oriented, methodical and accurate
  • Natural curiosity and passion for excellence, improvement and problem solving;
  • Customer Service Skills: Able to courteously interact with clients to ensure positive customer experience;
  • Innovative, creative and decisive;
  • A positive attitude and professional appearance along with the ability to thrive in a small company environment and build strong relationships with coworkers, customers and partners;
  • Must be persistent, action-oriented, results-driven and self-motivated;
  • Excellent people skills, including experience working with a variety of cross functional and international stakeholders;
  • Diplomacy and tact in interpersonal relationships;
  • Team spirit;