Terms & conditions of sale

Order by Phone, Fax, Mail or EMail

WATERAX strives to make ordering as simple as possible. A toll free phone call to your local sales representative is all it requires. When you call, you’ll speak to a highly trained and experienced sales representative who will quickly and accurately process your order right over the phone. We will gladly process all orders faxed, mailed or e-mailed.


All prices are subject to change without notice. Feel free to call, fax, e-mail or write to our sales personnel for current pricing information. All prices are FOB WATERAX’s warehouse/shipping point (Incoterms 2000 revision) unless specifically quoted otherwise.

International Sale of Goods Convention

Please note that we expressly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods, whose terms therefore do not apply to any sales made to you by us.

Payment Terms

Net 30 days, subject to credit approval. Past due amounts are subject to late payment charge of 1.5% per 30 days (being 18% on an annual basis), or service charge at the maximum rate allowed by applicable state or provincial law. Charges (including reasonable solicitor and other out of pocket costs) incurred in the collection of invoices owed will be the sole responsibility of the buyer.

Minimum Charge

We will be pleased to accept all orders. Due to the cost of handling an order, a $45.00 service charge, plus any applicable taxes and/or transportation charges, will apply to all orders of less than $250.00. The minimum order will be waived if merchandise is purchased on credit card.

Credit Card Payment

WATERAX accepts payment by credit card (Visa or MasterCard) up to a maximum of $25,000 per order. A surcharge of 3.5% will apply to any credit card charge over $25,000. Maximum amount per credit card transaction is $50,000.


We strive to maintain an extensive inventory to service your needs. Every effort will be made to ship in a timely manner. Notwithstanding anything to the contrary set forth in any purchase order or distributor agreement, passage of title and risk of loss will transfer to the buyer from WATERAX upon shipment from any designated WATERAX warehouse or supplier location, unless otherwise explicitly agreed upon by WATERAX and the buyer in writing for a specific shipment (in which case such exception only applies to the particular shipment in question and not any subsequent shipments).

Shipments will be made freight prepaid with shipping and freight charges added to the invoice unless buyer freight account number is provided. We may make partial shipments and each shipment may be treated separately for purposes of invoicing. Our count and weight taken at the shipping point shall govern. Please note that delivery schedules are approximate and not guaranteed. We assume no responsibility for any delays in delivery.

Shortages or Damaged Merchandise

Any shortage, damage or error in shipment should be reported to us immediately upon receipt of good and at the latest within 10 days after delivery. All packages should be carefully inspected for visible damage prior to acceptance from the carrier and delivery refused or damage noted when signing for receipt of packages.

Returned Goods

Please contact our customer service department with full details concerning the return of any goods and the issuance of a Return Goods Authorization number (RGA). Returned Goods will not be accepted without a valid RGA number. Material returned for reasons other than defective replacement will carry a handling and restocking charge equal to 20% of the invoice price of such merchandise. Material must be in new and original condition subject to inspection, and returned freight prepaid.

Note: all special orders, being non-stocked items purchased on special order are to be considered non-cancellable and non-returnable. Such sales are therefore final.